Client Success & Revenue

Senior Client Success Manager - Europe

Own retention and expansion management outcomes for Europe markets by translating demand signals into measurable pipeline and revenue impact.

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Full TimeHybridSeniorAmsterdam (Hybrid) with Europe collaboration

Role Overview

Position scope, strategic mission, and operating context.

Role Mission

Drive reliable execution in retention and expansion management with clear KPI governance, weekly optimization cycles, and high-quality stakeholder communication.

Business Context

You will work with cross-functional squads supporting campaigns and delivery systems across Europe markets.
This role contributes to our region-country-city operating model and reinforces commercial accountability.
You will partner with strategy, delivery, and analytics leads to improve execution quality and speed.

Role Snapshot

Department: Client Success & Revenue
Employment Type: Full Time
Work Model: Hybrid
Primary Location: Amsterdam (Hybrid) with Europe collaboration
Date Posted: 2026-02-13
Application Window: 2026-12-10
Compensation Range: USD 51,000 - USD 79,560 / YEAR

Location Coverage: Amsterdam, North Holland, Netherlands

Core Responsibilities

Expected ownership areas and day-to-day execution scope.

Own end-to-end delivery for Client Success Manager initiatives, from planning through execution and optimization.
Translate business goals into KPI trees, sprint priorities, and measurable weekly actions.
Run structured experiments and document performance learnings for scaling decisions.
Collaborate with adjacent teams to align creative, technical, and operational dependencies.
Maintain QA discipline, reporting clarity, and leadership-ready status updates.

Requirements and Qualifications

Capabilities required to perform the role at a high level.

Required Experience

5-8 years of experience in retention and expansion management.
Hands-on capability with success plans, risk tracking, renewal workflows.
Strong communication and stakeholder management in cross-functional environments.
Data-informed decision making with comfort in KPI and performance analysis.
Demonstrated ownership mindset with the ability to execute against deadlines.

Preferred Qualifications

Experience working across multi-country or multi-region delivery environments.
Track record improving conversion quality, efficiency, or operational reliability.
Confidence in SOP documentation and process governance.

First 90 Days

Initial execution milestones and expected impact trajectory.

Priority 1

First 90 Days Outcome

Complete role-specific audits and establish a measurable execution baseline.

Priority 2

First 90 Days Outcome

Ship at least two high-impact optimization initiatives with documented outcomes.

Priority 3

First 90 Days Outcome

Implement a weekly reporting cadence with clear owner-level accountability.

Hiring Process

Structured selection process focused on capability, execution quality, and team fit.

Step 1: Application Review

Execute candidate selection and onboarding flow with consistent governance and measurable outcomes in Orix Digi.

Defined action set and owners
Evidence-based checkpoint summary